Shipping Policy

Thank you for shopping at Akua! Please review the information below regarding how we process and ship your orders.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification with tracking information once your order has shipped.

Please note that during high-volume periods, such as holidays and promotions, processing times may be slightly longer. If we experience a significant delay in processing your order, we will contact you by email.

Shipping Times

Once your order has been processed and shipped, estimated delivery time is 7 to 12 business days.

Please note that delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier issues, customs processing, weather, or other circumstances outside of our control. We appreciate your patience and understanding.

Order Tracking

When your order ships, you will receive an email containing a tracking number that you can use to check the status of your delivery. Please allow 48 hours for tracking information to become available and update.

If you haven't received your order within the estimated delivery window, please contact us at contact@tryakua.com with your name and order number, and we will look into it for you.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us at contact@tryakua.com as soon as possible and we will do our best to update it before your order ships.

Customs, Duties, and Taxes

Akua is not responsible for any customs fees, duties, or taxes applied to your order after it has shipped. All fees imposed during or after shipping are the responsibility of the customer.

Damaged or Lost Packages

Please inspect your order upon arrival. If your order arrives damaged, or if your package is lost in transit, please contact us at contact@tryakua.com with your order number and (if applicable) photos of the damaged item and packaging, and we will work with you to make it right.

Returns and Refunds

For information on returns and refunds, please see our Refund Policy at https://tryakua.com/policies/refund-policy.

Contact Us

If you have any questions about shipping or your order, please reach out:

Email: contact@tryakua.com Phone: +1 216-270-1746 Address: Bideland LLC, 5203 Juan Tabo Blvd NE Suite 2B, Albuquerque, NM 87111, United States